FAQ

How many leg sets do I need?

You need 1 leg set (2 legs) per tower/column that you have.
Who can I talk to you if I have other questions on the panels?

Give us a call at 800-221-6407 and ask for Michelle or Erika!
What is your return policy?

There is a 20% restocking fee for all materials returned (backdrop panels, leg sets, panel covers, casing, lighting, accessories...). Customers are responsible for shipping the product back to JNE Productions and for all return shipping fees. The customer will also forfeit the original shipping cost when returning items.
What are the dimensions of the panels?

Large Panel - 41” wide and 30.75” tall Small Panel - 41” wide and 20.5” tall Panel Legs - 24” long, 6” tall, and 1” wide
How do I order custom panel covers?

Here are the steps and what is involved: 1. Send us a sketch or drawing of what you are looking for to our email: info@jnepro.com. In the email please include the file you are looking to recreate in an .eps format. We do not do any designing but instead take your file and convert it to our CNC software. In the email please include how you imagine this set being configured on your stage with your panels. (Example: Set will span 5 towers wide with 3 large panels in each tower) 2. From your information, we will put together a proof for you and send it for approval. 3. After we have your approval, we will send you an invoice for payment. Once you pay, it will be put into our production queue to be created and shipped out. Please Note: -There is a $75/hour fee for all custom work. -The customization process usually takes about 3-4 weeks from the start of the first conversation to when product will ship out from our warehouse.
Do you offer international shipping?

Yes! We now ship to Canada, the United Kingdom and Mexico. Shipping estimates are available upon request.
What lighting fixtures do you recommend?

We recommend using a bar or strip light to illuminate your panels. This allows the light to be evenly dispersed over the width of the panel. There is one fixture we recommend and keep in stock and that is the Chauvet Colorband Pix. This fixture allows for special effects and color chasing as well as a general wash of the panels if that is desired.
What materials are used to make the panels?

The panels are made from steel tubing and a coroplast center that is adhered to the steel via velcro. Coroplast is the plastic equivalent of cardboard and is a white translucent color.
Can these panels be printed on?

Yes! You can get printed or colored coroplast to be put on your panels. This would be used more for signage then for stage design. The coroplast will be opaque instead of the translucent color.
How many lighting fixtures do I need?

We recommend using 1 lighting fixture per tower/column that you have.
Where are these products manufactured and shipped from?

The panels and panel covers are manufactured and shipped from our shop in Noblesville, Indiana.
How long does it take to receive an order once it is placed?

All orders are built to order. Once your order is placed, we will give you an estimated shipping date based on current stock and warehouse timing. When your order is paid for, we will place it in our warehouse queue and send tracking to you once it ships out. All orders ship from Indiana.
How much does shipping cost?

The panels ship via FedEx ground. Shipping costs vary based on region. East coast, Midwest and Southeast states, ship $65 per box. For all other states, shipping is $84 per box. We ship 4 panels per box. Shipping for cover boxes is $55. We ship 12 covers per box. Panel legs and lighting fixtures ship free! Please see our Shipping Policy Page for additional Shipping information.