Frequently asked questions
What are the dimensions of the panels?
How many leg sets do I need?
You need 1 leg set (2 legs) per tower/column that you have.
How much does shipping cost?
The panels ship via FedEx ground. Shipping costs vary based on region. East coast, Midwest and Southeast states, ship $47 per box. For Western and South Western states, shipping is $53 per box. For Northwest and West coast states, shipping is $55 per box. We ship 4 panels per box. Panel legs and lighting fixtures ship free!
Do you offer international shipping?
Yes! We now ship to Canada, the United Kingdom and Mexico. Shipping estimates are available upon request.
How long does it take to receive an order once it is placed?
All orders are built to order. Once your order is placed, we will give you an estimated shipping date based on current stock and warehouse timing. When your order is paid for, we will place it in our warehouse queue and send tracking to you once it ships out.
Where are these products manufactured and shipped from?
The panels and panel covers are manufactured and shipped from our shop in Noblesville, Indiana.
What materials are used to make the panels?
What materials are used to make the panel covers?
How many lighting fixtures do I need?
What lighting fixtures do you recommend?
Can these panels be printed on?
Who can I talk to you if I have other questions on the panels?
What is your return policy?
There is a 15% restocking fee for all materials returned (backdrop panels, leg sets, panel covers, casing, lighting, accessories...). Customers are responsible for shipping the product back to JNE Productions and for all return shipping fees. The customer will also forfeit the original shipping cost when returning items.